Grove Cottage Pottery Return Policy 

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Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return only according to our Return Policy.
 

Our products or services may have limited quantities and are subject to return only according to our Return Policy.

Our ceramics are hand made with great care and pieces may vary slightly due to the process and may include marks or imperfections this is part of the beauty and uniqueness of handmade pottery. Glazes may differ slightly from pictures if a bespoke piece is ordered While we have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

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However if you are unhappy with your purchase and you wish to return your piece to us, please contact us first, then ensuring the piece is in its original condition (unused and unmarked) send it to us within 14 days of receipt, in order for us to arrange a refund. Once a piece has been used, we can no longer accept the product as a return for refund. Please ensure you have proof of postage as we accept no liability for loss or damage of returns in the post. Please note we are unable to refund postage costs. We do not accept unauthorised returns under any circumstances.

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In the unfortunate circumstance that any item(s) from your order arrives damaged, faulty or missing, please contact grovecottagepottery@hotmail.com as soon as possible (within 14 days of delivery).

 

We are unable to exchange any item(s).

 

Cancellations
If you wish to cancel your order before it has been posted out to you, then please confirm this by email as soon as possible or within 2 days and we will reimburse you the cost. If the order has already been posted but not received, we will not refund the value for delivery charges and will only be able to process the refund after the order has been returned safely to our premises.